Frequently Asked Questions
What is the material of the jewelry?
Our jewelry is primarily made from stainless steel, unless stated otherwise.
Will my jewelry change colour?
No, our jewelry is designed to maintain its color. If you notice any changes, please reach out to us immediately, and we'll be happy to assist you!
What is the return policy?
We gladly accept returns! Please note that return shipping costs are not covered. You can receive store credit for new, unused items within 45 days of your order. Before sending your item back, please reach out to us so we can monitor the return and start the process.
How does the Forever Warranty work?
As long as TLC is around, you can return your creations made by Taliyah to be remade at no cost. To keep your warranty valid, retain all original packaging and return materials inside the TLC bag. Missing components may incur a fee to fully restore the piece.
What’s the difference between a pendant, charm, and necklace?
Pendant: This is the centerpiece of your jewelry.
Charm: Usually smaller than a pendant, charms can be used to decorate your creation.
Necklace: This is the complete piece that holds your pendant or charms.
How can I customize my order?
When shopping for legacy customization, you can edit charms as you add them to your cart or explore our customization page for a variety of charms. Feel free to contact us before or after your order for any help with customizing your design!